SHIPPING & RETURNS
Shipping Policy
We ship orders within 2 working days of receiving them. Our working days are from Monday to Friday, excluding public holidays.Orders received on Saturday and Sunday will be dispatched the following Monday or the next working day.
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During the busy period such as holidays or unforeseen circumstance,there may be a delay in processing your order
Return & Exchange Policy
Before you return the Zilpa product, please take a moment to understand how our products are being made. All our products are handcrafted by traditional artisans in India, resulting in each product being unique and slightly different. The wood grain you see on some products is natural and a sign of its beautiful texture, not the damage.
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that said, if you change your mind about an order you placed or, by chance, receive a damaged product, we are happy to help you
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if case of damaged product
In case you receive a damaged product,please drop a photo on whatsapp +917022659380 in within 72 hours of receiving the product.We will offer you replacement ,repair or refund.
Cancellation policy
In case you want to cancel an order, call us at +917022659380 within 24 hours of placing an order or before the order is dispatched. if you place a cancellation request after 24hours we will be unable to recall it.